Can I hide user data in support screenshots?

Yes. Add the CSS selectors of sensitive fields to the hide list and they are hidden before each capture. For data you cannot target by selector, an AI annotation rule can blur sensitive data on each capture. The model can miss things, so check blurred screenshots before publishing.

How often should support screenshots be recaptured?

Most teams align recapture with weekly releases or any UI-affecting deployment.

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Screenshot Automation For Help Centers

Keep support article screenshots accurate as product UI changes.

Support content quality depends on screenshot accuracy. This guide focuses on reducing stale help-center visuals.

Step-by-step implementation

1
Map key support journeys and capture all critical screens.
Step 1
2
Hide sensitive account data areas with CSS selector hide annotations.
Step 2
3
Add an AI annotation rule to circle the button each article refers to. The button is found again on each capture, so the mark follows it when the layout moves.
Step 3
4
Schedule recurring recapture for support-heavy workflows.
Step 4
5
Use screenshot approvals before publishing major help-center updates.
Step 5
6
Point support agents at the screenshot library: they search for words on a screen and paste the current capture into replies.
Step 6

FAQ

Can I hide user data in support screenshots?: Yes. Add the CSS selectors of sensitive fields to the hide list and they are hidden before each capture. For data you cannot target by selector, an AI annotation rule can blur sensitive data on each capture. The model can miss things, so check blurred screenshots before publishing.
How often should support screenshots be recaptured?: Most teams align recapture with weekly releases or any UI-affecting deployment.

Run this guide in ScreenshotAgent

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